Privacy Policy
Understand how your information is handled, protected, and used across the Vou experience.
Privacy Policy
Introduction
Your privacy is important to us. This Privacy Policy explains how Vou collects, uses, stores, and protects your personal information when you use our application.
Information We Collect
We may collect:
- Name
- Email address
- Phone number
- Delivery addresses
- Payment-related information (processed securely by payment providers)
- Order history
- Device information
- App usage information
- Location information (only when permission is granted)
How We Use Your Information
Your information is used to:
- Process and deliver orders.
- Provide customer support.
- Improve our products and services.
- Personalize your shopping experience.
- Send order updates and important notifications.
- Detect fraud and maintain platform security.
- Comply with legal obligations.
Sharing Your Information
We may share your information with:
- Delivery partners.
- Payment service providers.
- Trusted service providers that help operate the platform.
- Government authorities when legally required.
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Data Retention
We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information.
- Update or correct your information.
- Request deletion of your account and personal data.
- Withdraw consent where applicable.
- Request a copy of your data.
Cookies and Analytics
Vou may use cookies and analytics technologies to improve performance, understand user behavior, and enhance the overall user experience.
Children's Privacy
Vou is not intended for children under the applicable minimum legal age without parental consent. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will become effective once published within the application.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us through the Contact Us section of the Vou application or via our customer support email.